QuickBooks is a popular accounting software for small and medium-sized businesses because it is efficient and widely used. It was created with cutting-edge technology and user friendliness in mind. The software promotes business growth and simplifies financial tasks. QuickBooks also ensures that emails are delivered quickly and smoothly to all parties involved. However, QuickBooks does not always send emails. In this article, we discussed QuickBooks desktop email issues that occur when mailing invoices to clients via QuickBooks. You can solve this problem by following the steps below:
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QuickBooks is unable to process emails to Outlook.
The following are some possible explanations:
- The email settings are incorrect. The dll file has been corrupted.
- QuickBooks is running as administrator.
- Incomplete or damaged QuickBooks configuration
- faulty or incorrect installation of Outlook
- Outlook opens in the background while you are sending emails through QuickBooks.
How to Resolve QuickBooks Desktop Email issues ?
Some solutions to this problem are listed below for your consideration. If the problem persists after following these steps, you can save time and effort by contacting our QuickBooks Error Support & Advisors at 1-844-405-0907.
Solution 1: Ensure that QuickBooks is not being run as an administrator.
- Right-click on the QuickBooks icon. Choose ‘Properties’.
- Select the “Compatibility” tab now.
- ‘Unselect’ Run this programme as an administrator if it is selected. (If the text Run this programme as Administrator’ is grey, first select the ‘Show Settings for All Users’ option.)
- Click the “Okay” button.
- Restart QuickBooks to resolve the QuickBooks won’t send emails issue.
Solution 2: Check that QuickBooks’ email preferences are correctly set.
If you use Microsoft Outlook with Microsoft Exchange Server, open Outlook and sign in before you begin checking the QuickBooks preferences.
- Edit->Preferences->Send Forms’ should be selected.
- Now, go to the ‘My Preferences’ tab and select the ‘Send E-mail Using’ option. Then press the ‘OK’ button.
- If you find that the preference is correctly set, proceed as follows:
- “Edit -> Preferences -> Send Forms” should be selected.
- Select “QuickBooks E-mail” and click “OK” on the “My Preferences” tab.
- Select “Edit -> Preferences.”
- Click “OK” after selecting “Outlook.”
- Close QuickBooks and any other programmes.
- Restart Windows and then QuickBooks.
- Now send the report via email.
Solution 3: To resolve email issues in QuickBooks, ensure that your email preferences are correctly set in Internet Explorer.
- First, exit QuickBooks and launch “Internet Explorer.”
- “Tools > Internet Options” should be selected.
- Now, select the “Programmes” tab.
- Check to see if the correct email programme is set as the default email programme; for example, if you send email through Outlook, Outlook should be selected, and vice versa for Outlook Express.
- Close “Internet Explorer,” then open QuickBooks and email the report.
Solution 4: Test and repair. MAPI32.dll
The steps for testing and repairing are technical in nature and should be carried out by an IT professional. If you require IT assistance to resolve this issue, please contact us as well (charges may apply).
- To test the functionality of MAPI32.dll, use Microsoft Word.
- Restart your computer and relaunch Windows.
- Open a Microsoft Word document.
- Choose ‘File > Send >’. ‘Email as a PDF file’
- If no error is encountered, contact technical support for assistance.
- If an error occurs, contact Microsoft Help and Support to resolve problems with Outlook or Office Suite, as well as the MAPI settings.
- Once the problem has been resolved, send the report via email.
Restore MAPI32.dll
- Close all Windows and then select “Windows Start.”
- Navigate to “Computers” and then to “C: WindowsSystem32.”
- Double-click the “Fixmapi.exe file” and follow the on-screen instructions.
- You can restart your computer once “Fixmapi.exe” has finished.
Rename MAPI32.dll to something else.
Only do this if repairing MAPI32.dll does not solve the problem.
- Firstly, close all open programmes.
- Using a file explorer, navigate to “C:Programme Files (x86)Common FilesSystemMSMAPI1033.”
- “MAPI32.dll” should be renamed “MAPI32.dll.OLD.”
- Restart your computer and run Fixmapi.exe once more.
- Restart the computer when “Fixmapi.exe” stops working.
Solution 5: Reinstall QuickBooks using the Clean Install Tool to resolve email issues.
- After saving all unsaved work, close all open web pages and applications.
- Type “Task Manager” into the “Start” box.
- End all QuickBooks-related processes once the “Task Manager” window appears.
- Then, using the clean install tool, rename all QuickBooks application and programme files.
- Start your computer again.
- Look for folders that have not been renamed and manually rename them.
- Reboot the computer after uninstalling QuickBooks accounting software.
- Always keep your licence and product number handy.
- Insert the installation disc into the disc drive of your computer or download an installation source copy from the internet.
- Run the installation wizard, and then follow the instructions on the screen.
- Reactivate your QuickBooks software by opening it.
- Update your QuickBooks desktop from the “Help” menu.
- Try sending the email from your QuickBooks company file.
Solution 6: Repair Outlook
You can improve your outlook by reading the following article:
Repair or reinstall Outlook 2007, 2010, 2013, 2016, 2018, or follow the instructions below.
- In this case, the user should navigate to Windows in the system menu and then open the Control Panel.
- After that, select the Programmes option.
- Now, either click on Programmes or uninstall a programme.
- The user must then search for and select Microsoft Outlook from the list that appears on the screen.
- After that, in the uninstall wizard, select the uninstall/change option as well as the repair tab.
- Follow the steps below to repair the MS Outlook programme.
- Then click the Finish button.
After the process is complete, try sending an email from QuickBooks to Outlook to see if the problem has been resolved.
Solution 7: No Primary Interoperability Assembly
- If the user installed QuickBooks first, then Microsoft Office, it means that the primary interop assembly is not installed on your system. As a result, the user must verify that the assembly is installed in their system.
This can be accomplished by inspecting the directory:
C: Programme Files (86) The version of QuickBooks software in your system is Intuit Statement Writer 20XXXX.
- If the directory exists, run the vstor.exe file.
- This will aid in the installation of the missing assembly.
Solution 8: Checking QuickBooks Compatibility with Microsoft Outlook Version
- The user must check the software version being used with this method.
- If the user is using an updated version, he or she must ensure that the Microsoft version is compatible with the accounting software.
- If the versions differ, it is recommended that the Microsoft product be updated.
- The user can then determine whether the problem has been resolved.
Solution 9: Install the latest version of Microsoft Outlook.
- The user must first access the File menu.
- Then select the account option.
- Then proceed to the product information.
- Select the Update Options option now. O To begin the update, click the Update Now button.
- When finished, the user will be notified, and the user should check to see if the issue has been resolved by sending emails.
Last Words…
We hope that the steps outlined above will assist you in resolving email issues in QuickBooks desktop and eliminating the QuickBooks won’t send emails error. Meanwhile, if you require any additional information, please contact us at our QuickBooks technical support number, +1-844-405-0907. Help is available 24 hours a day, seven days a week.
