One of the most frequently asked questions by beginners is why they can’t log into their QuickBooks Online account. Many are unaware of QBO’s official website (www.qbo.intuit.com/login). Therefore, if you want to learn how to resolve QuickBooks Online login issues, continue reading this article until the end. We have discussed various QBO sign-in issues, including what the issue is and why it occurs.
Additionally, you will learn how to resolve Intuit QBO login issues in this tutorial. Additionally, we’ll discuss how to resolve the “504 gateway timeout error” and the “QB spinning circle.” If you require additional assistance,
Therefore, let us begin this tutorial.
The first thing you need to determine is whether the QBO login issue is with Intuit or with your computer. To verify this, please visit this link. It indicates whether or not QuickBooks’s various products and services are unavailable. If it displays everything correctly, as illustrated in one of the screenshots below, then the issue is with your system.
What is Intuit account?
There are numerous possible reasons for your inability to login or sign in to your account. At times, the website may be unavailable, applications may not function properly, incorrect credentials may be used, and sign-in may be difficult, among other issues. Occasionally, you may experience slow performance due to a variety of factors, including issues with your web browser (Chrome, Mozilla, Safari, etc.) or QBO itself.
Whichever the case may be, in this blog, we will discuss the most common instances of qbo sign in issues and their optimal resolutions.
However, it is necessary to first understand the primary cause of such login issues.
Numerous reasons exist for QBO sign-in issues.
- These are some of the possible causes of an Intuit QBO login error.
- Someone else is using your account credentials to log in to another location.
- You did not properly sign out of the previous QBO session.
- Occasionally, antivirus and other firewall applications may be the primary cause of this issue. They occasionally prevent you from accessing the QBO.
- There could be an issue with Intuit; you can check the website’s status at https://status.quickbooks.intuit.com/.
- The login issue could also be caused by outdated history or cache, which can significantly slow down Google Chrome and any other browser you are using.
Now that you understand the primary reason for this type of problem, let us read about various QBO login problems and their possible solutions.
QuickBooks Online Login Problem With Chrome
Occasionally, Quickbooks Online causes a login issue with Chrome, which is a very common occurrence. You can easily resolve this sign-in issue on your own by following these steps.
However, let us first examine why this problem exists.
There are several possible causes of online login errors.
When you encounter login issues, the following screen message will appear on your desktop.
When you log into QuickBooks Online using a Chromebook, you may encounter a variety of issues. There could be several reasons for the error, and login issues can take many forms.
- Your computer’s screen displays a “loading” message or a small circle spins incessantly in your web browser, but nothing is loaded.
- The services are unavailable—a message appears on your screen informing you of this.
- The sign-in screen and screen for selecting my company can appear in a loop.
- After logging into QuickBooks Online, another blank or black screen may appear.
- QuickBooks does not respond online after you log in.
- Alternatively, Chrome may be unable to load the QuickBooks online login page.
- One such instance may be Google Chrome’s unexpected failure to open QuickBooks online.
The primary cause of the QuickBooks login issue on Chrome
- This type of issue occurs when a user fails to properly sign out of a previous QuickBooks online session.
- If a user logs into QuickBooks Online using the same credit card as used on another system.
- Eventually, when a firewall or antivirus blocks access.
How to Fix QuickBooks login problems on Chrome
Solution 1: Log in using a different web browser.
To begin, you should try a different web browser. Occasionally, your Chrome browser’s configuration is incorrect and causes issues. As a result, you are unable to log in using Chrome. You can use Internet Explorer, Safari, or Mozilla Firefox to access your QuickBooks online.
Solution 2: Add an additional user to Chrome
If none of the previously discussed solutions work, we recommend creating a new user in Chrome and then attempting to login to QBO. The following are the steps for creating a new user:
- Launch Google Chrome and navigate to the vertical three-dot menu on the right side of your screen, then to the Settings tab.
- In the settings menu, locate the user option.
- Next, click the Add New User option.
- Select an icon, enter a user name, bypass the option to create a desktop shortcut, and click the “Create” button.
- After you’ve created a new user, you’ll notice a new user chrome icon in the top left corner of your Chrome home page. By clicking on it, you can easily change your user.
Solution 3: Run Chrome in a private/incognito mode
If you’re having trouble logging in with Chrome, you can also try logging in with Chrome in incognito mode. When you use Chrome in incognito mode, you can browse the Internet anonymously and your online activities will not be recorded in your browser’s history. Additionally, using QuickBooks Online in incognito mode on Chrome is as simple as using it in normal mode.
How to open Chrome’s private/incognito mode
Simply open Google Chrome and simultaneously press ctrl+shift+N to open a private window.
Another technique: Open Google Chrome and click on the three vertical dots in the right top corner. Later, choose “new incognito window.”
Solution 4: Delete all cache and history data
This is a very simple method, and clearing the history/cache can resolve a variety of issues. Clearing old history or cache can be beneficial, as they may be the cause of online QuickBooks’ slow performance.
To begin, select Settings from the Customize and Control Google Chrome symbol in the top right corner of your screen.
Select the History tab and then the Clear browsing data option.
After clicking on clear browsing data, you’re presented with a number of options.
Tick the appropriate box to delete cookies, cached images and files, as well as data from other websites and plug-ins.
Solution 5: Verify the Google SSO (Single Sign On)
In a 2020 update from QuickBooks and Google, it was announced that QuickBooks users who use the iPhone or iPad will no longer be able to log into the QuickBooks Online app using their Google account. However, iOS mobile users can log in using their Google account.
Therefore, if you are an iPhone user and are still attempting to sign in to the QBO using your Google account, please stop.
You can login to QuickBooks Online using your Internet account credentials; simply enter your user ID and password.
Additionally, if you are an iOS user, select the “Sign In with Google” option for QBO login.
Advanced Procedures for Resolving QuickBooks Login Issues in Chrome
Step 1: Check the Internet Explorer or Mozilla Firefox’s SSL settings.
For Microsoft Internet Explorer:
- Begin by pressing the Windows + R keys simultaneously to open the run window, then type “inetcpl.cpl” and click OK.
- The Internet properties window will now open on your screen; locate the “Advanced tab” there
- Navigate to the “SSL 2.0 and SSL 3.0” settings drop-down list and checkmark both options; later, click the “OK” option to enable both.
- Finally, open your browser and attempt to log into QBO.
For use with Mozilla Firefox
- To begin, open the “Mozilla Firefox” browser.
- In the address bar, type config and press Enter.
- When finished, the user should type TLS into the search bar.
- The names are displayed after double-clicking on “tls.version.min”.
- The next step is to type the integer value that corresponds to the TLS/SSL version that will be enabled.
- Now, select the “OK” option.
- Finally, “shut down the browser” and reopen and log in to QBO.
Step 2: Verify and modify any additional privacy settings that may exist.
- The user must ensure that the privacy settings are set to medium or low in this case.
- After that, you must manually grant access to qbo.intuit.com.
- Allow cookies later.
- Finally, close all browser windows and re-login.
To verify Internet Explorer’s security settings
To begin, open the Run window by simultaneously pressing the Windows + R keys, then typing “inetcpl.cpl” and clicking OK.
The process continues by opening the Advanced tab and scrolling to the Security option.
Finally, uncheck the Do Not Save encrypted pages checkbox.
We hope the method outlined above is beneficial. However, if none of the solutions above assist you in successfully logging in, it is recommended that you switch to another supported browser; alternatively, you can examine your web browser’s settings.
Now, let’s look at another frequently occurring QBO login error and possible solutions.
QuickBooks Online Login Error 504 ‘Gateway Time-Out
The 504 Gateway timeout error occurs when the server takes an excessive amount of time to load the website, resulting in the ‘time-out’ message. There may be no problem with the computer, as the issue is with the server and the internet.
Nonetheless, here are a few things you can try on your own to resolve the 504 error.
- There is a possibility that the error is temporary, in which case you can attempt to refresh the webpage several times using the F5 key or the URL.
- Restart all network devices connected to the computer, such as the modem and router.
- Verify that no one has tampered with the browser’s proxy settings. You must restore these settings to their default values.
- Verify that the DNS server you are using is correct. Although it must have been configured correctly by your Internet Service Provider.
- Contact your ISP (Internet Service Provider) and inform them of the 504 gateway timeout error that you are experiencing.
If none of the above solutions work, then this error is almost certainly caused by a problem with the website server, and they must be aware of the situation and attempt to resolve it.
Solve “Oops, Something Went Wrong” While attempting to sign in to QuickBooks Online, an error message appears.
Occasionally, when attempting to log into QuickBooks Online, you will receive an error message stating “Oops, Something Went Wrong,” even if you entered the correct username and password.
This situation could occur as a result of a third-party extension called “IBM Security Trusteer Rapport.” This extension’s purpose is to protect financial data from malware. However, it occasionally obstructs the QuickBook Online login process.
To login to QBO, you must disable this extension. This can be accomplished by following the steps below.
- To begin, click the three dots in the upper right corner.
- Then click on More Tools, followed by Extensions.
- Type ‘Security Trustier Rapport’ in the search bar and disable it.
- If you do not want to disable the extension, you can also login to QuickBooks Online using Google Chrome in Incognito Mode.
NOTE: Before attempting the above method, ensure that both the browser and the extension are up to date and that you are able to sign in.
QuickBooks is unable to log in; a spinning circle appears on the screen.
Occasionally, we encounter strange issues, such as QBO being unable to log in or displaying a spinning circle on the screen, which is extremely inconvenient while working.
Solution 1: To resolve this issue, follow these steps:
To begin, log in to your account using a different browser or incognito window to isolate the issue. Later, delete the current browser cache.
To open an incognito window, follow these steps:
- For Google Chrome, simultaneously press ctrl+shift+N.
- And Internet Explorer or Firefox, press Ctrl+Shift+P.
- For safari, simultaneously press Command+Shift+N.
- Now clear your browser’s cache and temporary files. I’m hoping this resolves the spinning issue.
If the previous solution does not work, try this one.
Solution 2: Following steps:
- Reboot your computer for a few moments. This helps to restart the background processes on the system that are causing the sign-in issues.
- Check your browser’s privacy settings. Adjust it to a medium or lower setting and provide them with access to https://qbo.intuit.com.
- After adjusting your browser settings, close and reopen it and attempt to access QuickBooks.
- If this also does not work, you will need to reinstall QuickBooks Desktop. And then attempt to log in again.
If, after attempting all of the above solutions, you continue to experience the spinning login issue, we recommend contacting customer support.
To contact QuickBooks Online customer service, follow these steps:
- Locate the Help menu and select Contact Us.
- Mention your concern and click let’s talk.
- Additionally, you must select one of the following options: Chat or Request a callback.
When you open any website on your computer using the Chrome web browser and are unable to sign in, this can be a problem.
To resolve this type of issue, you can check the web browser’s settings and ensure that no issues are associated with Chrome.
These provided details are the most effective way to resolve all QuickBooks Online login Intuit US related issues. If you continue to have issues with QBO sign-in, you can call our toll-free number. Our support team is available 24 hours a day to assist you.