You can view and monitor your bills directly inside Quicken using the Quicken Online Bill Center. It works for more than 10,000 billers and will notify you of bill amounts and due dates. The errors you can experience when setting up your Online Bill Center are listed below. To display basic details and steps to address the problem, read the section below that corresponds to the Online Bill Center error message you are receiving.
To get started with the Quicken Online Bill Center, follow these steps:
- Click Get Started under the Bills & Income tab.
- Look up the name of the biller you want to include in the search bar.
- Click Next after entering the login credentials for that biller’s website. Quicken will then verify the account and perform a bill check.
A confirmation screen will appear after the biller has been added. You can either link an existing Reminder or make a new one. After that, you can either add another bill or press Done to end.
Online Bill Center Message: Bill added. Waiting for latest update.
When you successfully add a biller, but the biller does not yet indicate a sum due on your next bill, you will receive this message. To change and see the amount due in Quicken, you’ll need to wait until your biller has an amount due.
Follow these steps if you believe the balance should be expressed in Quicken:
1. Go to your biller’s website and double-check if there is a balance due.
- Launch Quicken.
- Go to the Bills tab and then to Online Bills.
- Next to the biller’s name, click the gear icon.
- Choose Biller Website from the drop-down menu. Check to see if the amount owed is present.
2. If the biller’s information is available on the website, try manually updating the biller in Quicken Bill Center.
- Launch Quicken.
- Go to the Bills tab and then to Online Bills.
- Next to the biller’s name, click the gear icon.
- From the Biller menu, choose Update.
Online Bill Center Error: This account may be closed.
To solve this problem,
- Go to your biller’s website and log in.
- Double-check that you have the right biller selected in Quicken.
- Open Quicken
- Go to the Bills Tab > Online Bills c. Choose + Add New Bill from the drop-down menu.
- Look up the full biller name to make sure you’re picking the right one.
3. In Quicken, enter the same credentials and security questions (if any) as you did on the biller’s website.
Online Bill Center Message: Biller account is locked
This message appears when your biller’s website is having technical difficulties or is taking too long to load.
To solve this problem,
- Go to your biller’s website and double-check if there is a balance due.
- After signing in to your biller’s website successfully, try re-adding the biller.
- Launch Quicken.
- Select Bills & Income > Bills from the Bills & Income Tab.
- Look at the biller list and see if there’s something else you can try.
- Pick + Add New Biller if the biller isn’t already there.
3.In Quicken, enter the same credentials and security questions (if any) that you used on the biller site.
Online Bill Center Message: The Biller’s web site is not accessible
To solve this problem,
- Go to your biller’s website and double-check if there is a balance due.
- After signing in to your biller’s website successfully, try re-adding the biller.
- Open Quicken.
- Go to the Bills tab and then to Online Bills.
- Look at the biller list and see if there’s something else you can try.
- Pick + Add New Biller if the biller isn’t already there.
3. Using the same credentials and security questions (if any) as you used on the biller platform in Quicken.
Online Bill Center Message: Biller account may be closed or inactive.
- When your online account has been inactive for a long time, or the user name has recently changed, this error usually occurs.
To solve this problem,
Check your biller’s page to see if there is a balance due. - Re-add the biller after successfully signing in to the biller’s website.
- Quicken is now open.
- Select Bills & Income > Bills from the Bills & Income tab.
- Check the biller list and see if you should try once more.
- Select + Add New Biller if the biller isn’t already there.
In Quicken, enter the same credentials and security questions (if any) that you used on the biller site.
Online Bill Center Message: Biller Already Added
This mistake usually happens after the biller has been connected to your Online Bill Center previously.
To solve this problem,
To see if the biller has already been applied to Quicken, go to the Online Bill Center.
- Open Quicken.
- Select Bills & Income > Bills from the Bills & Income Tab.
- Check to see if the account is involved in the biller list.
Try the Validate Online Billers process if the account isn’t listed:
- Select Bills from the Bills & Income tab.
- In the upper right corner, click the gear button.
- Select Validate Online Billers from the drop-down menu.
- On the Validation Complete screen, click OK.
- You can receive a message stating that the biller was identified and removed from the server. Re-add the biller if necessary.
Online Bill Center Message: Invalid credentials. Please try again.
If you’ve chosen the wrong biller, recently changed your biller credentials, or entered them wrongly, you’ll get the invalid credentials error in the Online Bill Center.
To solve this problem,
- Go to the website of your biller.
- Log in and look up the amount you owe.
- Return to Quicken’s Online Bill Center.
- Launch Quicken.
- Select Bills & Income > Bills from the Bills & Income Tab.
4. Log in with the same credentials you used to access your biller’s website.
5. Pick + Add a new biller if the error isn’t present and the biller isn’t in the list.
Online Bill Center Message: Account Validation Failed
This error usually happens when the answer to your security question is typed incorrectly.
To solve this problem,
- 1. Go to your biller’s website and double-check if there is a balance due.
- 2. After signing in to your biller’s website successfully, try re-adding the biller.
- Launch Quicken
- Go to the Bills tab and then to Online Bills.
- Look at the biller list and see if there’s something else you can try.
- Pick + Add New Biller if the biller isn’t already there.
3. In Quicken, enter the same credentials and security questions (if any) as you did on the biller’s website.
Online Bill Center Error: Failed to Update the Biller(s) Information
When information is inserted into a field in a format other than the appropriate format during account setup, this error message appears.
To solve this problem,
- To reenter the fields, choose Try Again.
- Make sure you follow the formatting guidelines in the examples.
- Select Start Over if you get the same mistake.
- Re-add the account (verifying all formatting is as suggested in the examples).
- Open Quicken.
- Select Bills & Income > Bills from the Bills & Income Tab.
- Choose + (plus sign) > Online Bill from the drop-down menu.
Online Bill Center Message: Biller Server Issue
This error is usually caused by a syncing problem on the biller’s server. To solve this problem,
- Give it two or three days for the server problem to go away.
- If the Biller Server Issue message persists after three days, please contact Support.
If the problem continues, please contact Quicken bill manager Support for help.
